Selling
entity
|
Koganei Corporation |
| Person
responsible for overseeing operation |
Hiromichi Anzai, Director
and General Manager, Sales Division |
| Address |
3-11-28 Midori-cho, Koganei-shi,
Tokyo |
| Point
of contact |
PHONE: 81-42-383-7141
FAX : 81-42-383-7145 |
| Necessary
costs other than cost of commodity |
Delivery charge and handling
fee related to payment (in case of bank transfer) |
| Return
or replacement |
1.
|
When a customer receives a commodity, the
customer is requested to make sure that it
is exactly what he/she ordered. Due to the
nature of the commodity, return or replacement
of the commodity for the customer's personal
reasons is not acceptable in principle. Whether
a requested return or replacement is acceptable
or not shall be determined at Koganei's discretion.
Please note in advance that the re-packing,
delivery and other expenses for any return
or replacement carried out for the customer's
personal reasons shall be borne by the customer. |
|
| 2. |
Koganei will take all due care in delivering
commodities. However, in the event that a
commodity or quantity of the commodity a customer
receives is different from what he/she ordered,
or is damaged or defaced prior to the delivery,
or has any defect, the customer is requested
to notify the Koganei Web Center (PHONE: 81-42-383-7271;
e-mail: webasking@koganei.co.jp)
within 7 (seven) days of the receipt of the
commodity. Koganei will replace or reimburse
the cost of the commodity at its own expense. |
|
| Timing
of delivery |
The time required to deliver
a product may vary depending on the commodity ordered,
time of the application for purchasing and receiver's
country. The customer will be advised of the anticipated
time of delivery via e-mail or FAX after Koganei
has received the application for purchasing. |
| Method
of payment |
Credit card or bank transfer |
| Deadline
for payment |
| In case of settlement by credit
card: |
|
Debit from the designated bank account based
on the membership rules of the relevant credit
card company. |
In case of bank transfer: |
|
Within 7 (seven) days after the customer's
order is received by Koganei. |
|
